Listening to Connect: Neuroscience, Coaching, and Conversational Intelligence As a credentialed coach, it’s important to stay educated on new and improved methodologies that resonate with clients. Recently, I began a 7-month course on Conversational Intelligence, (also known as C-IQ) facilitated by Judith E. Glaser. The curriculum explores how parts of the brain influence the outcome of conversations. Just two weeks in, I can already tell how valuable this will be for my clients. As a coach, I recognize that if clients are in fight/flight mode, it is very difficult for them to find solutions to any problems. Now I have language and context for why. Harnessing Your Executive Brain When we are in flight/flight mode, we are operating from our primitive brain, generating cortisol that shuts down our ability to be creative, strategic and engaged. So where do we want to operate from and how do we get there? The prefrontal cortex (the area of the third eye) is called the executive brain. If an interaction feels safe, we produce oxytocin, which allows us to relax and create a state of trust. This gives us access to empathy, strategic thinking and innovation. When we are able to operate from this place in the brain, we begin to see opportunities for co-creating solutions together. Listening to Connect We move from protecting our own self-interest to creating a “WE-centric” way. The first step is: listen to connect. This is not a concept gaining traction just in the coaching field. There has been research published in Harvard Business Review on the power of connecting first. In Judith’s words, “Everything happens through conversation. Coaches hold the key for transformation of humanity.” Helping You Get to the Next Level As we move through the modules, I will share some key “ah-has” and will incorporate these tools into my new coaching offerings that will roll out in Spring 2017. Stay tuned for more tips to have meaningful conversations that transform leaders and organizations. Interested in coaching? Learn about the coaching process and more! Photo credit: Rawpixel via Shutterstock.